Adding Digital Credentials
How to add digital credentials
Steps for adding digital credentials may differ between services. Refer to the general guidance below for assistance.
- Log in to a service website that offers you a digital credential.
- Navigate to the digital credential issuance page on the service website.
- Open the BC Services Card app on your smartphone or tablet and tap the Scan button on the bottom right corner. Allow (if prompted) camera access as it is needed to scan the QR code.
- Point your camera towards the QR code on the website to scan it.
If you're accessing a service on the same smartphone or tablet as your BC Services Card app, tap the "open with BC Services Card app" or "open in wallet" button or link.
- Once the scan is successful, you'll receive a credential offer in the BC Services Card app. Tap View offer.
- Review the information and tap Accept to add the credential to your BC Wallet.
Credential wasn't offered
A credential offer may not arrive immediately. If you've waited and your credential isn't showing up, you can try the following:
- Open and close the app to refresh your notifications.
- Learn how to close an app on an iPhone or iPad.
- Learn how to close an app on an android phone or tablet.
- Turn off Wi-Fi on your smartphone or tablet and use data (you might have a firewall enabled on your Wi-Fi connection).
- If you're still on the page with the QR code, see if you can generate a new QR code or refresh the page and scan it with your BC Services Card app again.
Remove your digital credentials
If you don't need a credential in your wallet anymore, you can follow these steps to remove it from your wallet.
To remove a digital credential from your BC Services Card app:
- Tap Wallet.
- Tap on the credential you wish to remove.
- Scroll down to the bottom and tap Remove from wallet.
- Read the information and tap Remove from wallet.
It will no longer be in your wallet. If you need to get the credential again, you can get a new one from the organization that issued it originally.
Need more help?
You can find more help in the user guides. If you're not able to find what you're looking for and want to talk to someone, call the Service BC Help Desk.
Service BC Help Desk
Open Monday to Friday (except statutory holidays)